HELP FAQ

Questions offices usually ask

Short answers for HR, office managers, and team leads. If something is missing, contact us.

What exactly is OfficeBites?

A catering request marketplace for companies. You browse partner restaurants, build a group order, and submit a request. We help coordinate. The restaurant prepares and delivers the food.

Who do I pay?

The restaurant. OfficeBites does not run card checkout and does not collect payment on the website. After the kitchen confirms your request, payment is arranged directly with them.

Who issues the invoice / e-Factura?

The restaurant partner. We collect your company name and CUI/CIF so they can invoice correctly. ANAF / e-Factura obligations stay with the restaurant that fulfils the order, not with OfficeBites.

Why do prices show VAT and a service fee then?

Those lines are planning estimates so your team can size the order in RON. They are not a charge taken by OfficeBites at submit. The restaurant confirms the final amount.

Where do you deliver?

We are starting with Bucharest office deliveries through partner kitchens. More cities will open as restaurants join. Always check the restaurant page / confirmation for the address you entered.

How far ahead should I order?

For weekday office lunches, plan at least one business day ahead when you can. Larger headcounts or tight time windows may need more notice. The restaurant confirms what is realistic.

Is a submitted request a confirmed booking?

No. Submit creates a request. Availability, timing, and final price are confirmed afterwards. You will hear from us and/or the restaurant using the contact details you provided.

Can I change or cancel?

Yes, as early as possible, ideally before kitchen prep starts. Write to us or the restaurant. Details sit in our Terms.

How do allergens and diets work?

Add allergies and dietary needs in the order notes. Menu text is guidance, not a medical guarantee. For critical restrictions, confirm directly with the restaurant as well.

Do you store my card details?

No. We do not process cards. See the Privacy Policy for what we do collect.